Commbank

The Commonwealth Bank of Australia (CBA) places a strong emphasis on assessing candidates' alignment with their core values, adaptability, and interpersonal skills during the interview process. The "Commbank Video Interview" comprises a series of questions designed to evaluate these competencies.

Core Competencies and Skills Evaluated:

• Alignment with Company Values: CBA seeks candidates who resonate with their commitment to customer-centricity and ethical conduct. Interviewers often inquire about motivations for applying and how personal values align with the bank's mission. For instance, candidates might be asked, "Why do you want to work at Commonwealth Bank?" (glassdoor.com)

• Adaptability and Learning Agility: The bank values individuals who can navigate change and acquire new skills effectively. Questions may focus on experiences where candidates had to learn new technologies or adapt to evolving environments. An example question is, "Tell me about a time you had to learn a new technology." (glassdoor.com)

• Interpersonal and Relationship-Building Skills: Strong interpersonal skills are crucial. Candidates may be asked to describe situations where they built effective relationships or resolved conflicts, such as, "Tell me about a time you built a great relationship with someone." (glassdoor.com)

• Problem-Solving and Decision-Making: CBA assesses candidates' ability to make ethical decisions and solve problems under ambiguity. Questions might include scenarios where candidates had to choose the right course of action despite easier alternatives. An example is, "Tell us about a time when you did what was right, even though there were easier options." (glassdoor.com)

Behavioral Traits and Problem-Solving Approaches Assessed:

• Ethical Judgment: CBA values integrity and ethical decision-making. Candidates are expected to demonstrate situations where they upheld ethical standards, even when faced with challenges.

• Resilience and Adaptability: The bank looks for individuals who can adapt to changing circumstances and learn from experiences. Candidates should showcase their ability to pivot and find solutions when initial plans don't proceed as expected.

• Effective Communication: Clear and concise communication is essential. Candidates should articulate their thoughts well, especially when explaining complex situations or decisions.

Assessment Process Expectations:

• Structured Interviews: The video interview typically involves a series of behavioral questions. Candidates are advised to use the STAR (Situation, Task, Action, Result) method to structure their responses effectively. (glassdoor.com)

• Consistency and Authenticity: CBA values genuine responses. Candidates should be authentic and consistent in their answers, reflecting their true experiences and values.

Preparation Recommendations:

• Reflect on Past Experiences: Review your experiences to identify situations that highlight your alignment with CBA's values, adaptability, and problem-solving skills.

• Practice the STAR Method: Rehearse articulating your experiences using the STAR framework to ensure clarity and coherence in your responses.

• Research CBA's Values and Culture: Familiarize yourself with CBA's mission, values, and recent initiatives to demonstrate your genuine interest and alignment with the organization.

Evaluation Criteria and Technical Concepts:

• Behavioral Competencies: Interviewers assess how well candidates' past behaviors and experiences align with the competencies required for the role.

• Cultural Fit: Candidates' values and work styles are evaluated to ensure they complement CBA's organizational culture.

By understanding these competencies and preparing accordingly, candidates can effectively showcase their suitability for a role at the Commonwealth Bank of Australia.